Customer One Guarantee

Introducing the ONE GUARANTEE That Puts The Customer First.

We believe the best customer experience comes from not only how our products perform and how easy they are to use, but also from giving our customers the peace of mind to know that our MFP are backed by the best guarantee in the industry. So when your new MFP arrives, you’ll know you are getting the latest technology, superior service and support and a lease-long guarantee, direct from the manufacturer.

“It Works or It Walks”
We are so confident in the quality of our products that we guarantee your Konica Minolta MFP will (1) meet factory specifications and (2) be compatible with your network, or we’ll replace it with an equivalent model:

• First two years: replacement will be a brand new MFP
• After two years: replacement may be new or refurbished
Plus, Konica Minolta will also provide a $1,000 credit towards your next Konica Minolta MFP as a way to say “we’re sorry for the inconvenience.”

 

We’ve Got You Covered
The best customer experience is one that avoids problems altogether which is why we’ve established remote monitoring and a rapid response process in conjunction with your local sales representative.

• Our Solutions & Support team will proactively monitor our installed MFP’s performance, looking to identify potential issues before they become problems for our customers.
• Should a problem arise, our technical support, local service manager and advanced diagnostics team members are all empowered to authorize a replacement, allowing for a fast and easy resolution.

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